Clients Rights & Responsibilities

Your Rights

SETAC is committed to upholding the rights of our Community, so we have adopted the adopted the Australian Charter of Healthcare Rights, and the Charter of Aged Care Rights, which outlines the rights of clients, consumers, families and carers in all healthcare settings across Australia.

• and timely manner.

Your responsibilities

As a client of SETAC, you have a responsibility to:

• Show consideration and respect to all staff, volunteers, clients and visitors
• Provide sufficient information to enable our Team to provide the appropriate service, advice, and/or care
• Respect the privacy of others attending SETAC services and to keep in confidence any information shared by group members in programs conducted by SETAC
• You have a responsibility to participate in making decisions about your care and to ask for more information if you don’t understand something
• Carry out a treatment program or tell your health care worker is you are not intending to do so
• Observe safety procedures that may be requested while attending a service
• Tell SETAC if you are unable to make an appointment (at least 24 hours’ notice)

It is the right of all staff to: 

• Be treated with respect and courtesy
• See other clients if you are late for your appointment
• Refuse a service to anyone who abuses or threatens others
• Remove a client from the waiting list if appointments are consistently missed without proper notification
• Be provided with accurate information (e.g. medications) that may affect your treatment

Our Team

It is the responsibility of all SETAC staff members to:

• Inform you of your rights and responsibilities
• Assist you in exercising these rights
• Comply with covenants, legislation and regulations in all contact with clients